We worked on a computer the past couple days and found that a malicious piece of software disabled the desktop and taskbar from showing up. After checking the registry we found that it was an entry modifying the userinit process. When this happens, it keeps anything from loading up, leaving you with a blank screen. Luckily this wasn’t a huge problem to fix. It was as simple as doing a little editing in the registry and it was fixed and booting up normally with the exception of a few malware applications coming up which we removed.

We ended up keeping this computer in the shop for three days and dropped the computer off to the client at work to keep her from having to schedule a time to pick it up because she’s a very busy woman!

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Tags: malware, no desktop, office, spyware, two hour job, virus, won't start

This entry was posted on Sunday, February 21st, 2010 at 7:04 am and is filed under Repair Jobs. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.